TERMS OF USE
Welcome to Birdies!
By accessing or using our website (birdies.co.za) or placing an order with us, you agree to the following Terms of Use. Please take a moment to read them carefully.
1. General
Birdies is an online platform offering gourmet frozen meals and artisanal products. By using our website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.
2. Orders & Payments
All prices listed on our website are in South African Rand (ZAR) and include VAT unless otherwise stated. Orders are confirmed once payment has been successfully processed. Birdies reserves the right to cancel or refuse any order due to payment issues, stock availability, or unforeseen circumstances.
3. Delivery
We currently deliver every Wednesday. Free delivery applies to orders over R1 000, and a R55 delivery fee applies to orders below that. A minimum order value of R250 is required. Delivery times may vary based on location and external courier factors.
4. Returns & Refunds
As our products are perishable, we do not accept returns. If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours so we can arrange a replacement or refund. Full details can be found in our Returns & Refunds Policy.
5. Intellectual Property
All content on the Birdies website — including logos, text, photos, and product descriptions — is the property of Birdies and may not be copied or used without written consent.
6. Privacy
Your personal information is treated with care and used only for order fulfilment, delivery, and communication purposes.
For more details, please review our Privacy Policy.
7. Changes to Terms
Birdies may update these Terms of Use at any time. Any changes will be posted on this page, and continued use of our website will constitute acceptance of the updated terms.
8. Contact Us
For any questions, please email orders@birdies.co.za
RETURNS AND REFUNDS
At Birdies, every meal is crafted with care — and we want you to love what you receive.
Because our products are freshly prepared and perishable, we unfortunately cannot accept returns once your order has been delivered.
If there’s ever an issue with your order — such as an incorrect item, damaged packaging, or quality concern — please reach out to us within 24 hours of delivery. Our team will review your concern and, where applicable, arrange a replacement or refund.
To help us resolve it quickly, please include your order number, details of the issue, and a photo if possible.
Contact: orders@birdies.co.za
Your satisfaction means a lot to us — thank you for allowing us to make it right.
ORDER CANCELLATION/MODIFICATION
At Birdies, every order is freshly prepared and carefully packed — which means timing is key!
If you need to cancel or modify your order, please contact us as soon as possible at
Cancellations or changes can be made up to 24 hours before your scheduled delivery day (Wednesday).
Once your order has been prepared or dispatched, we unfortunately cannot accommodate cancellations or changes.
If something unexpected comes up, please reach out — we’ll always do our best to assist where we can.
Your understanding helps us reduce food waste and continue crafting each Birdies meal with care.
SHIPPING AND DELIVERY
At Birdies, we deliver every Wednesday straight to your door.
Enjoy free delivery on all orders over R1 000.
Please note: a minimum order value of R250 applies to all deliveries
DATA PROTECTION & PRIVACY POLICY
At Birdies, your privacy matters to us.
We’re committed to protecting your personal information and ensuring that it’s handled with care, confidentiality, and respect.
1. Information We Collect
When you place an order or sign up on our website, we may collect basic details such as your name, contact information, delivery address, and payment details. This helps us process your orders efficiently and communicate important updates.
2. How We Use Your Information
Your data is used solely for purposes that enhance your Birdies experience — including:
Processing and delivering your orders
Communicating order updates or promotions (only if you’ve opted in)
Improving our products, website, and customer experience
We never sell, rent, or share your personal information with unauthorised third parties.
3. Data Security
We use secure servers, encrypted payment gateways, and other safeguards to protect your information against loss, theft, or misuse. Access to customer data is restricted to authorised Birdies team members only.
4. Third-Party Services
Some of our service providers (like payment gateways or courier partners) may have access to certain information needed to complete your order. These providers are carefully selected and required to comply with strict data protection standards.
5. Your Rights
You have the right to access, update, or request deletion of your personal information at any time.
Simply contact us at orders@birdies.co.za and we’ll be happy to assist.
6. Updates to This Policy
We may update this policy periodically to reflect improvements in our data practices.
Any changes will be posted here, so you’ll always know how your data is protected.
CONTACT FORM
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
NEWSLETTER
If you want to receive our newsletter, we simply need your email address. No other data is necessary.
We use your address exclusively for sending the requested information and don't share it with any third parties.
Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.
FINAL DISCLAIMER
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection.
You provide all personal information at your own risk.
